FAQs

1. What types of industrial controls components do you sell?

We specialize in selling a wide variety of used industrial control components including
PLCs (Programmable Logic Controllers), sensors, contactors, circuit breakers, motor
drives, relays, input/output modules, power supplies, and more.

2. How do I know the condition of the used parts?

Each product listing includes information about its condition. We also provide high-
resolution images to help you assess the part. If you need more details, please don’t
hesitate to contact us.

3. Can I return an item if it’s not what I expected?

If the equipment is not what you expected, please reach out and we can explore
different remedies from returns to refunds, depending on the situation.

4. How long does shipping take?

Shipping typically takes between 3 to 7 business days depending on your location and
the shipping method chosen at checkout.

5. Do you ship internationally?

We only ship items to United States addresses.

6. How do I know if a part is compatible with my system?

We recommend checking the part number and specifications of your existing
component and comparing them to the details on our website. If you’re unsure, feel free
to contact us, and our technical team can assist you in determining compatibility.

7. Do you offer discounts for bulk purchases?

Yes, we offer discounts on bulk purchases. Please contact our sales team with your
requirements, and we will provide a customized quote based on your order volume.

8. Can I request a specific part that you don’t have listed on your website?

Absolutely! If you’re looking for a specific part not currently listed, feel free to reach out.
We can often source the part for you or notify you when it becomes available.

9. How do I place an order?

Placing an order is simple! Browse our product catalog and purchase the products on eBay. You can pay using credit/debit cards, PayPal, or other
payment methods available on eBay.

10. What payment methods do you accept?

We accept payment via eBay.

11. How can I contact you for support or inquiries?

You can contact us by phone at 866-798-8455. Our customer service team is available from 9 AM to 5 PM, Monday to Friday.

12. What happens if the item I ordered is out of stock?

If an item is out of stock, the website will display an “out of stock” message on the
product page.

13. Do you provide technical support for the products you sell?

We are happy to assist with any questions related to selecting the correct component or
trouble shooting. However, we do not offer installation services for our surplus items.

14. What other products and services do you offer?

Our parent company, Used Pallet Racks, offers a wide variety of traditional warehouse
equipment such as new and used pallet racking, wire decking, specialty racking, and
racking safety items. Please reach out to learn more.

15. What items are only available for local pick up?

Our industrial controls enclosures are only available for local pick up, as they are to
large to ship via traditional parcel shipping. Please contact us with any questions or
concerns.